Green Razor Approach

Goal

Our goal is to develop successful long-term partnerships with our clients by providing world class customer service and support combined with the most reliable and cost-efficient Telecommunication services.

Innovation

As with most businesses, change is inevitable. The products right for your company two or three years ago may no longer be the most efficient or least costly. Green Razor Communications maintains a strong technology background and is up to speed with cutting edge solutions resulting in a Telecommunication solution that improves efficiency and productivity meeting your company’s needs and goals.

Telecommunications Analysis

We perform a complete review of your voice, data and Internet services. We discuss your needs and requirements and then match them up with the carriers whose products and services best fit them. We offer unbiased recommendations from more than 50 carriers.

Order Process

Once a carrier has been selected, we generate the paperwork and review it with you. We then assign a dedicated project manager who actively manages the installation process, making sure you and your voice and data vendors are kept aware of the status. This helps insure a timely installation and smooth transition or turn up of services.

Ongoing Support

Our support and involvement does not end once you have placed an order with Green Razor Communications, they just begin. As a progressive company, Green Razor Communications has redefined the traditional Telecommunications experience. We maintain an active relationship with your business and provide periodic account reviews and ongoing consultation. We are available when you need to make additions or changes to your services, need help escalating an issue or anything else.

Any company can sell on price, but experience dictates the real test of a company is how they perform when a problem arises. Knowing that you have an experienced partner by your side to rectify any problem is invaluable. By having a vested interest in your business, we get involved to resolve any problems or issues you are experiencing. We have strong relationships with senior management at each carrier and utilize a multi-pronged approach to get resolution as quickly as possible.

Some of our post-sales and support processes are:

  • Reporting or escalating any issues
  • Assisting with additions or changes to your services
  • Conducting regular account reviews
  • Providing ongoing consultation 

Referrals

Referrals are the greatest compliment a company can receive. Over 90 percent of our business is generated through referrals. We highly value and appreciate your referrals and will treat them with the same level of courtesy and customer service that you are accustomed to and expect.